Terms of service
Last Updated: August 25, 2026
OVERVIEW
Welcome to PURAFF. Throughout the site, the terms "we", "us", and "our" refer to PURAFF, operated by XIYUAN INTERNATIONAL TRADING LIMITED. PURAFF operates this store and website, including all related information, content, features, tools, products, and services available to you, the customer, to provide a curated shopping experience (the "Services").
Our store is hosted by Shopify Inc., which provides the underlying e-commerce infrastructure enabling us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, govern your access to and use of the Services. Please read these Terms of Service carefully, as they contain important information regarding your legal rights and obligations, including an agreement to arbitrate disputes and a class action waiver.
By accessing or using any part of the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all the terms and conditions, then you may not access the website or use any Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any minor dependents to use the Services on devices owned, purchased, or managed by you.
To use the Services, including browsing our online store or purchasing products, you may be required to provide certain information, including your email address, billing information, payment details, and shipping address.
You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not assign, transfer, sell, or otherwise authorize any third party to use your account.
SECTION 2 – OUR PRODUCTS
We strive to display our products and services as accurately as possible. However, we cannot guarantee that your device's display of colors, textures, or product details will be completely accurate. Actual product appearance may vary due to monitor settings, lighting conditions, and manufacturing variations.
We do not guarantee that the quality, appearance, or performance of any products purchased will meet your expectations or exactly match the images displayed on our website.
All product descriptions, specifications, and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities sold to any person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
Your order constitutes an offer to purchase products from PURAFF. We reserve the right to accept, reject, modify, or cancel any order at our sole discretion. An order is not considered accepted until payment has been successfully processed and we have issued an order confirmation.
Please review your order carefully before submitting it. Once an order has been accepted, cancellation or modifications may not be possible. If we modify or cancel an order, we may attempt to notify you using the email address or billing address provided at checkout.
Purchases are subject to our Return & Refund Policy available on our website. You represent and warrant that purchases made through our website are for personal or household use only and are not intended for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices for products and services are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be listed in your order confirmation email.
Unless otherwise stated, displayed prices do not include applicable taxes, sales taxes, duties, customs fees, shipping charges, or handling fees. You are responsible for all applicable state sales taxes or local fees calculated at checkout based on your shipping address.
You agree to provide current, complete, and accurate purchase and account information for all transactions. You represent and warrant that all payment information provided is accurate and authorized.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All shipping and delivery estimates are provided for informational purposes only and are not guaranteed delivery dates. Risk of loss and title for purchased products pass to you upon delivery of the products to the shipping carrier. For additional details, please review our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
The Services and all content included therein, including but not limited to text, graphics, logos, product images, videos, audio, software, trademarks, designs, and layouts, are the property of PURAFF, its licensors, affiliates, or content suppliers and are protected by applicable intellectual property laws.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we neither monitor nor control. Such tools are provided on an "as is" and "as available" basis without warranties of any kind.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available through the Services may include materials from third parties. We are not responsible for examining or evaluating the content or practices of third-party websites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which enables us to provide our Services to customers. However, any purchases made through this store are transactions solely between you and PURAFF. You expressly release Shopify and its affiliates from any and all claims arising from transactions conducted through PURAFF.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy. Information submitted through the Services may be transferred to and processed in countries outside your country of residence, including Hong Kong, the United States, and other global processing centers.
SECTION 11 – FEEDBACK
If you submit comments, suggestions, reviews, or other materials ("Feedback"), you grant PURAFF a perpetual, worldwide, royalty-free, irrevocable, sublicensable right to use, reproduce, modify, publish, distribute, and display such Feedback.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and update information at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not use the Services for any unlawful purpose, to solicit illegal acts, to infringe intellectual property, to transmit malicious code, or to interfere with the security features of the Services.
SECTION 14 – AGENT TERMS
Any automated software, bot, crawler, or scraper accessing the Services must clearly identify itself, adhere to rate limits and technical controls, and not misrepresent itself as a human user.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services at any time for violation of these Terms. Provisions regarding Intellectual Property, Limitation of Liability, Indemnification, and Governing Law shall survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.
SECTION 17 – LIMITATION OF LIABILITY
IN NO CASE SHALL PURAFF OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless PURAFF and its directors, employees, and partners from any claims, losses, damages, or costs (including legal fees) arising from your breach of these Terms.
SECTION 19 – SEVERABILITY
If any provision is determined to be unlawful or unenforceable, such provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain valid and enforceable.
SECTION 20 – ENTIRE AGREEMENT
These Terms of Service and any operating policies posted on our website constitute the entire agreement and understanding between you and PURAFF.
SECTION 21 – ASSIGNMENT
You may not assign any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time without notice.
SECTION 22 – GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or relating to these Terms shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC).
SECTION 23 – HEADINGS
The headings used in these Terms are included for convenience only and will not limit or affect these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following changes constitutes acceptance.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at support@puraff.com.
- Brand Name: PURAFF
- Legal Entity: XIYUAN INTERNATIONAL TRADING LIMITED
- Business Registration No.: 81095751
- Registered Office Address: Room 13, 7/F, Po Koon Building, 50 Hung To Road, Kwun Tong, Hong Kong 999077, China
- Customer Support Email: support@puraff.com
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
- Response Time: All inquiries will be answered within 24 business hours.