Contact information
We are here to help! If you have any questions about our bedding collections, sizing recommendations, order tracking, returns, or shipping, please feel free to reach out to our customer care team.
Business & Contact Information
- Brand Name: PURAFF
- Legal Entity: XIYUAN INTERNATIONAL TRADING LIMITED
- Business Registration No.: 81095751
- Registered Address: Room 13, 7/F, Po Koon Building, 50 Hung To Road, Kwun Tong, Hong Kong 999077, China
- Customer Support Email: support@puraff.com
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
- Response Time: We strive to reply to all customer inquiries within 24 business hours.
Quick Assistance
Order Status & Tracking: Please include your Order Number (e.g., #PUR1001) in your message so we can look up your shipment details immediately.
Returns & Exchanges: If you are requesting a return under our 30-Day Money-Back Guarantee (30-Night Sleep Trial), please email us directly with your order number. (Note: All returns require an authorized prepaid label provided by our team; please do not ship return packages without contacting support first).