Shipping policy

Last Updated: August 25, 2026

At PURAFF, we are committed to delivering your bedding orders quickly, securely, and transparently across the United States.

1. Shipping Rates & Costs

  • Free Standard Shipping: Enjoy Free Standard Shipping on all orders of $130 or more (calculated after any discounts have been applied).
  • Flat Rate Shipping: For orders under $130, a flat shipping fee of $13.00 applies at checkout.
  • No Hidden Costs: All applicable shipping rates and sales taxes are clearly displayed at the final checkout step before payment is confirmed.

2. Processing, Handling & Cutoff Time

  • Order Cutoff Time: 5:00 PM (EST), Monday – Friday. Orders received after this time will begin processing the next business day.
  • Handling & Packaging Time: 1 business day (Monday – Friday).
  • Dispatch Schedule: Orders are dispatched Monday through Friday. Orders placed on weekends or public holidays will be processed on the following working day.

3. Transit Estimates & Delivery Regions

We fulfill orders using domestic logistics networks to ensure reliable local delivery across the United States.

  • Service Area: Contiguous United States (currently excluding APO/FPO, military installations, and remote island territories).
  • Transit Time: 2–6 business days (Monday – Friday).
  • Total Estimated Delivery Time: 3–7 business days (1 business day handling + 2–6 business days in transit).

*Note: Extreme weather conditions, carrier capacity bottlenecks, or peak holiday logistics volumes may occasionally impact transit timelines.

4. Order Tracking & Delivery Confirmation

  • Shipment Notification: You will receive an automated shipping confirmation email with official tracking information as soon as your package leaves our fulfillment facility.
  • Tracking Activation: Carrier tracking links typically update real-time status within 24 hours of package scanning.

5. Customs, Taxes & Duties

Orders delivered within the contiguous United States are shipped directly from domestic fulfillment warehouses. In the event of cross-border shipments, applicable local customs duties, tariffs, or import taxes (if assessed) remain the responsibility of the customer.

6. Damaged or Lost Packages

  • Damaged in Transit: If your delivery arrives damaged or open, please document the condition with photos and email support@puraff.com within 7 calendar days of delivery.
  • Marked "Delivered" but Missing: Please verify with neighbors or front-desk personnel. If unlocated, reach out to our team with your Order Number so we can initiate an investigation with the carrier.

7. Business & Customer Support Information

  • Brand Name: PURAFF
  • Legal Entity: XIYUAN INTERNATIONAL TRADING LIMITED
  • Business Registration No.: 81095751
  • Registered Office Address: Room 13, 7/F, Po Koon Building, 50 Hung To Road, Kwun Tong, Hong Kong 999077, China
  • Customer Support Email: support@puraff.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
  • Response Time: Inquiries are answered within 24 business hours.