We're Here to Help

Have a question about our OEKO-TEX® certified TENCEL™ bedding, sizing, or your recent order? Our support team is ready to assist you.

Get in Touch

• Email Support (Fastest Response): support@puraff.com
  Please include your order number in the subject line if you are inquiring about an existing purchase.
• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
  We aim to respond to all inquiries within 24 business hours.

FAQ Quick Links

Before emailing us, you might find your answer here:

• Shipping & Delivery Policy
• Returns & Refund Policy
• OEKO-TEX® Certification & Product Care