Refund policy

Last Updated: August 25, 2026

Sleep Better, Risk-Free: 30-Night Trial & Return Policy

Your comfort means everything to us. That is why every PURAFF bedding set is backed by our 30-Night Sleep Trial (30-Day Money-Back Guarantee).

Try your new bedding in the comfort of your home. If you are not completely satisfied, simply contact us within 30 calendar days of delivery, and our team will arrange a hassle-free return and full refund.

1. Return Overview & Fee Summary

  • Return Window: 30 calendar days from the date of package delivery.
  • Restocking Fee: $0 (No restocking fees or handling charges).
  • Return Shipping Cost: Free (Prepaid return shipping labels are provided for all authorized returns).
  • Refund Method: 100% refund credited back to your original payment method.
  • Support Response: Within 24 business hours.

2. Eligibility for Returns

To ensure your return is processed smoothly, please confirm that:

  • The return request is submitted within 30 calendar days of confirmed delivery.
  • Items are free from intentional physical abuse, extreme structural damage, or unauthorized alterations.
  • Proof of purchase is available (your Order Confirmation Number or the email address used at checkout).

3. How to Initiate a Return

  1. Submit Request: Email our customer support team at support@puraff.com with your Order Number (e.g., #PUR1001) and the reason for return.
  2. Receive Prepaid Label: Our team will verify your request within 24 business hours and email you an authorized prepaid shipping label and packing instructions.
  3. Pack & Ship: Securely package the items and hand the parcel to the carrier specified on your label (e.g., USPS, UPS, or FedEx).
  4. Inspection & Refund: Once received and verified at our return facility, your refund will be issued immediately.

4. Authorized Return Address

All returns must be shipped strictly with an authorized RMA return label issued by our support team to our inspection facility:

PURAFF Fulfillment & Returns Center
Room 13, 7/F, Po Koon Building, 50 Hung To Road
Kwun Tong, Hong Kong 999077, China

*Notice: Please do not send parcels back without contacting support@puraff.com first. Packages returned without an authorized tracking label cannot be tracked or processed for refunds.

5. Refund Timeline

  • Facility Inspection: 1–3 business days after physical arrival.
  • Refund Processing: Refunds are sent to your original payment gateway within 5–10 business days.
  • Bank Posting: Depending on your card issuer or banking institution, funds typically reflect on your statement within an additional 2–5 business days.

6. Damaged, Defective, or Incorrect Deliveries

If your package arrives damaged during transit, defective, or contains incorrect items, please report it within 7 calendar days of delivery by emailing support@puraff.com with your order number and attached photos of the product and exterior packaging. Upon verification, we will arrange a complimentary replacement or a full refund at no extra cost to you.

7. Business & Support Contact

  • Brand Name: PURAFF
  • Legal Entity: XIYUAN INTERNATIONAL TRADING LIMITED
  • Business Registration No.: 81095751
  • Registered Office Address: Room 13, 7/F, Po Koon Building, 50 Hung To Road, Kwun Tong, Hong Kong 999077, China
  • Customer Support Email: support@puraff.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
  • Response Time: Inquiries are answered within 24 business hours.